City Union Bank Credit Card Customer Care

City Union Bank Credit Card Grievance Redressal 

Customers can register a grievance if they are dissatisfied with the bank’s service regarding any issue. The steps to register a complaint at the City Union Bank credit card grievance redressal are mentioned below: 

Level I: Customer Service Support 

1. If customers not satisfied with the service of the bank, contact our Customer Service Center at 1800 120 5000. 

Level II: Grievance Officer Escalation 

1. Customers can escalate their grievance to the Grievance Officer by providing the reference number, in case the issue remains unresolved at Level I. 

Level III: Principal Nodal Officer Escalation 

1. Customers can escalate the complaint to the Principal Nodal Officer for Complaint and Redressal (final level of escalation) with complete details, if they are still not satisfied with the response at Level II. 

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FAQs on City Union Bank Credit Card Customer Care

• Is there a toll-free customer care number for City Union Bank?

  There is no toll-free customer care number. However, you can call the bank at the customer care number given above.

• Is the customer care number given above applicable for all the states in India?

  Yes, the customer care number (18001205000) is applicable for all the states in India.

• Can I approach the bank for any credit card related queries?

  Yes, each branch has qualified personnel who will help you in the resolution of your queries or complaints.

• If my issue is not resolved at any of the two levels listed under the Grievance Redressal section above, what do I do?

  In case your grievance has not been resolved at level 1 or 2, you may contact the Banking Ombudsman.

• If I am not a customer of the bank, can I still use the online form to register my grievance?

  Yes, the online form on the bank's website is open to both non-customers and customers.