SBI Credit Card Customer Care Number

The customer care executives are available from 8 AM to 8 PM, Monday to Saturday, to assist with any queries, concerns, or issues related to your credit card. To ensure a smooth and efficient resolution, it is advisable to have your credit card details or relevant information ready when reaching out for support.

The toll-free numbers offer nationwide access to customer support at no cost. For reporting unauthorized electronic transactions, a specialized helpline is available to ensure quick resolution. Both personal and corporate credit cardholders can use these numbers for assistance with any queries.

About SBI Credit Card Customer Care

If you have any queries, complaints, or feedback to provide SBI with regards to your SBI credit card, you can always contact the bank's customer care executives using any of the methods mentioned. Moreover, their customer service centre can also help you find and apply for a credit card.

SBI 24x7 City-Wise Credit Card Customer Care Number

For any assistance and detailed information regarding your SBI services, you can reach out to SBI's 24x7 helpline by dialling one of the following numbers:

1. 1800-1234
2. 1800-2100
3. 1800-11-2211
4. 1800-425-3800

These numbers are toll-free and can be accessed from any landline or mobile phone across the country, ensuring you can reach customer support at your convenience, without incurring any charges.

If you prefer to use a toll number, you can contact the dedicated support line - 080-26599990. This number is available for those who wish to speak with the customer care team about more specific or urgent matters.

Required Information for Contacting SBI Customer Service

When contacting the SBI customer service centre, whether through the toll-free or toll number, it is essential to have the following details readily available. This will assist you in navigating the Interactive Voice Response (IVR) process smoothly and help the customer service team address your query efficiently:

• Your 16-digit card number – This is required to identify your account.
• Card expiry date – This helps verify the authenticity of your card.
• Your date of birth in DDMMYYYY format – For further security and identity verification.
• Access to your registered phone number – An OTP (One-Time Password) will be sent to this number to authenticate your request.
• Your 4-digit PIN – Needed for confirming your identity in certain situations.

Depending on your specific concern or query, you may be asked for one or all of these details to ensure a quicker and more accurate resolution. Having these details on hand will save time and help you get the assistance you need more efficiently.

SBI Credit Card Missed Call Service

SBI Card offers four dedicated virtual numbers for different types of account information. To access these details, simply give a missed call from your registered mobile number to the appropriate number. You will receive an instant SMS with the requested information:

1. Balance Enquiry: Missed call to 8422845512
2. Available Credit and Cash Limit: Missed call to 8422845513
3. Reward Points Summary: Missed call to 8422845514
4. Last Payment Status: Missed call to 8422845515

Through this service, you can quickly get information on your balance, available credit, cash limit, reward points, and last payment status.

SBI Credit Card SMS Customer Care Service

With the Simply SMS service, you can quickly access details about your SBI Credit Card account by sending SMS requests to 5676791 from your registered mobile number. The types of information you can receive instantly include:

1. Balance Enquiry: SMS BAL XXXX (where XXXX = last four digits of your card)
2. Available Credit and Cash Limit: SMS AVAIL XXXX
3. Block Lost or Stolen Card: SMS BLOCK XXXX
4. Last Payment Status: SMS PAYMENT XXXX
5. Reward Points Summary: SMS REWARD XXXX
6. Subscribe to e-Statement: SMS ESTMT XXXX
7. Request Duplicate Statement: SMS DSTMT XXXX MM (where MM = month in MM format)

SBI Credit Card International Helpline Number

If you are an NRI customer, you can have your queries addressed by calling SBI's international helpline number.

Toll-Free Numbers for Transaction-Related Queries

The toll-free numbers below are for SBI Card customers to call for assistance with transaction-related queries, available in various countries. These numbers are dedicated to resolving issues like payment, transactions, and other related concerns.

Timing for Transaction Queries:

1. Weekdays: 8:00 AM to 6:30 PM IST
2. Saturdays: 8:00 AM to 3:30 PM IST

Toll-Free Numbers for General Queries

This table below lists the toll-free numbers available to SBI Cardholders for general inquiries, such as account details, customer service, or assistance with other non-transaction-related matters. These numbers are available globally for customers in different countries.

SBI Card's WhatsApp Connect

SBI Card's WhatsApp Connect is a service designed for SBI Credit Cardholders to receive essential account updates directly through WhatsApp. This service is exclusively available to SBI credit cardholders and is free of charge. Customers can re-subscribe at any time by sending a new opt-in request.

To subscribe to SBI Card's WhatsApp Connect, customers can choose from the following methods:

1. Give a missed call to 08080945040 from their registered mobile number.
2. Log into the SBI Card website or Mobile App and select 'WhatsApp Connect'.
3. Use the Ask ILA platform to subscribe.
4. Send an SMS with the last four digits of their card number to 5676791 (e.g., WAOPTIN XXXX).

Once subscribed, customers will start receiving alerts from 9004022022.

If customers wish to opt-out, they can:

1. Send an SMS to 5676791 (e.g., WAOPTOUT XXXX).
2. Unsubscribe via the SBI Card website

Managing and Tracking SBI Credit Card Transaction Disputes

To manage disputes against your SBI Credit Card transactions online, you can:

1. Raise a Dispute: You can raise a dispute for any unauthorized or incorrect transaction by clicking on the ‘Raise a Dispute’ option on the SBI Card website or mobile app. This allows you to formally report the issue.
2. Track Your Dispute Status: After raising the dispute, you can track the status by entering your Service Request Number on the SBI Card website. This will give you real-time updates on the progress of your dispute resolution.

Credit Card Grievance Redressal

If your concern hasn't been adequately addressed by the bank's customer care centre, you can always follow the escalation matrix and have your concerns addressed.

The escalation matrix is as follows:

If you aren't pleased with your interaction with the grievance redressal officer, you can escalate any prior query by filling out the form for the same. Ensure that the mobile number you provide is your registered mobile number since you will receive an OTP, which you will need to enter.

The State Bank of India (SBI) has established Grievance Redressal Cells at various Local Head Offices across different circles. Customers can contact these offices to address their grievances through the email addresses and telephone numbers provided. Here are the details for some of the Local Head Offices:

Notes:

1. Grievance Redressal: Contact the local grievance cell or the Banking Ombudsman if unsatisfied with the response after 30 days.
2. Escalation: For unresolved issues, the Banking Ombudsman offers a free resolution service, as detailed by RBI.

SBI Ombudsman Scheme

If you have a grievance regarding your SBI Credit Card and are either dissatisfied with the resolution or do not receive a response within 30 days, you can escalate the issue to the Banking Ombudsman under the Integrated Ombudsman Scheme 2021. This scheme, overseen by the Reserve Bank of India (RBI), offers a fair and no-cost service to address complaints that banks, including SBI, have been unable to resolve.

To escalate your issue, you can write a letter to the Banking Ombudsman or contact them directly. The Ombudsman aims to offer an inexpensive platform for fair resolution. Customers can access information and contact details of Ombudsman offices in different state capitals, listed in Annex I of the scheme.

This service is available when banks like SBI fail to provide a satisfactory resolution to credit card-related issues within the given time.

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