Losing a debit card or it being stolen can be a scary situation to be in. Most customers when faced with such situations are in a fix as to what to do next
For those who are new to banking procedures, the first thing that a customer needs to do if his/her debit card is lost or stolen is to make sure that the card is blocked. This is to prevent anyone from misusing your card, and by blocking one's card, no further transactions or withdrawals can be made.
Once the card has been blocked, the customer has to then take the necessary steps to ask the bank to give him/her a replacement card. For this, Axis Bank gives their customers the privilege of doing both the tasks simultaneously.
Using the internet banking facility and the mobile app of Axis Bank, customers can block and re-apply for a new Axis Bank debit card. In addition, Axis Bank customers can also choose to upgrade their debit card in a few steps.
For customers that do not have an internet banking account or the mobile app of Axis Bank, they can call the customer care unit of Axis Bank but will have to visit the bank for a replacement. For customers that wish to re-apply for an Axis Bank debit card, they have to follow the steps mentioned below to re-apply for a debit card via the internet banking facility and mobile app of Axis Bank.
Customers that have lost their debit card have to follow the steps mentioned below to re-apply for a debit card through the Axis Bank internet banking facility.
For customers that have the Axis Bank mobile app, they can use it to re-apply for a new debit card as well as block their lost debit card by following the steps mentioned below:
Customers that have lost their debit card and do not have either the internet banking facility or the mobile app of Axis Bank can call the customer care unit at 022-67987700 to block the lost debit card. Once the debit card is blocked, the customer has to visit their home bank branch of.
If you want to replace your Axis Bank debit card, you need to pay additional charges. The following table shows the fee associated with the Axis Bank debit card replacement:
Debit Card Replacement Type | Replacement Fee |
Upgrade to Online Rewards Debit Card | Rs.500 + Service Tax |
Upgrade to Value + Debit Card | Rs.750 + Service Tax |
Upgrade to Delight Debit Card | Rs.1,500 + Service Tax |
As soon as you are done with the procedure, your Axis Bank ATM debit card will be blocked. You can't use the debit card for transactions and withdrawals using the debit card number online.
When blocking your debit card, you will be required to choose the particular debit card you wish to be blocked and not all your debit cards that you hold with Axis Bank or for a joint account will be blocked.
Yes, provided you have the mobile app of Axis Bank, you can switch on and switch off any debit card. Basically, if you are not using your debit to make a transaction or withdrawal, you can put it on the SWITCH OFF mode.
Yes, the bank will intimate you for every activity or transaction involving your debit card, including blocking your card and making an application for a new debit card. The bank will inform you when your replacement card has been dispatched.
On receiving your debit card, you have to first activate it and then carry on with making transactions or withdrawals. You can activate your card via your internet banking account, through the mobile app or by calling the customer care service of Axis Bank.
Yes, you can cancel your Axis Bank debit card both online and offline.
You can visit your nearest Axis Bank branch and ask the bank officials to block the Axis Bank debit card that you lost.
Yes, you can re-apply for a new Axis Bank debit card through internet banking or by using the Axis Bank mobile banking app.
No, you need to pay charges to upgrade your Axis Bank debit card.
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