DCB Bank Travel Smart Multi-Currency Card

List of Currencies Available

16 different currencies that are used around the world can be loaded onto this prepaid card.

• GBP: Great Britain Pound
• AUD: Australian Dollar
• CHF: Swiss Franc
• USD: US Dollar
• NZD: New Zealand Dollar
• AED: UAE Dirham
• THB: Thai Baht
• HKD: Hong Kong Dollar
• EUR: Euro
• SEK Swedish Krona
• SAR: Saudi Riyal
• CAD: Canadian Dollar
• JPY: Japanese Yen
• SGD: Singapore Dollar
• ZAR: South African Rand
• DKK: Danish Krone

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Applying for a Travel Smart Multi-Currency Card

You do not need to have an account with DCB bank to get a Travel Smart Multi-Currency Card. All you have to do is walk into a DCB Bank branch. You can then pick up a DCB Travel Smart Multi-Currency Card from one of the tellers at the bank and this is done over the counter.

Documents Required:

You will need to submit the following documents when you apply for a Travel Smart Multi-Currency Card:

1. Application Form
2. VISA Copy (As applicable)
3. Passport Copy
4. PAN Card Copy
5. Air Travel Ticket

You will need to submit the following documents when you want to reload your card with the currency of your choice:

1. Reload/Refund Form
2. Passport Copy
3. PAN Card Copy
4. VISA Copy (As applicable)
5. Air Travel Ticket (Mandatory in case of another trip, not required for same trip)

You will need to submit the following documents when you want to cancel/refund your Travel Smart Multi-Currency Card:

1. Reload/Refund Form
2. PAN Card Copy
3. Passport Copy (With Arrival Stamp)

Customer Care and Global Customer Assistance Services

You can call any of the following numbers for assistance depending on your preference:

1. India: 1800-108-5577
2. Singapore: 800-1206-355
3. Australia: 1800-153-861
4. USA: 1855-205-5577
5. Canada: 1855-436-0726
6. UK: 0808-178-5040
7. UAE: 8000-3570-3218
8. Qatar: 00-800-100-348
9. Saudi Arabia: 800-850-0000

These are all toll-free numbers and can be contacted to assist a Travel Smart Multi-Currency Card customer.

Global Customer Care Services (GCAS) is a paid service that is provided by VISA. Travel Smart Multi-Currency Cardholders can call the customer care number which is toll-free and is made available 24/7.

You can contact any one of these numbers suitable to your preference:

1. Australia: 1800-450-346
2. Hong Kong: 800-900-782
3. Canada: 1-866-639-1911
4. Japan: 00531-44-002
5. France: 0800-904-349
6. Singapore: 800-4481-250
7. Germany: 0800-182-2891
8. United States: 1-866-765-9644
9. United Kingdom: 0800-169-5189

GST of 18% is applicable on all banking products and services from July 1, 2017 onwards.

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FAQs on DCB Bank Travel Smart Multi-Currency Card

• What is the limit on the amount of foreign currency that I can load on a DCB Travel Smart Multi-Currency Card?

  An individual should adhere to the strict rules and regulations of FEMA regulations and the Reserve Bank of India. An annual limit of $250,000 is allowed under Liberalised Remittance Scheme.

• When do I get to start using my new Travel Smart Multi-Currency Card?

  DCB advises all its Travel Smart Multi-Currency Cardholders to start using the card after a couple of hours after the card has been issued.

• What is PIN?

  A PIN is a 4-digit personal identification number that is used to validate any transaction made using the card.

• Do I have to display my PIN while swiping at a merchant or Point of Sale (POS)?

  Do not share your PIN with anyone at any cost, even if you're requested to. The PIN is not required for the processing of a transaction made while swiping your card.

• What is the daily limit to make purchases and withdrawals with this card?

  The daily limit for purchases is $10,000 and the daily limit for withdrawals from ATMs is $5,000 or an equivalent amount of cash.

• What are the exchange rates that is applied when I use my Travel Smart card?

  There is no exchange rate applied if the transaction goes through using base currency. However, exchange rates that are applied for converting base currency into the local currency will be applied for all transactions that are made.

• How do I confirm that the card has been loaded/reloaded?

  You will receive an SMS on the phone number that you have registered to the card. This SMS will be sent to your phone the moment you load/reload your card. It is also advisable to check your bank balance before you leave the country.

• What do I do if my card is stolen or lost?

  If your card is lost or stolen, you should call the 24-hour helpline number (+91 40-67174100) or email the helpdesk (travel.currency@axisbank.com) and report the matter to the concerned authorities.

• Can I get a refund of any balance left in my card?

  Yes, you can. This can be done once the cardholder returns to India. The last transaction from the time of encashment should exceed 10 days. You will also need to duly fill and submit the refund form along with copies of your PAN card and passport.

• If my card expires and I still have some cash left in my account, what should I do to have this money returned to me?

  You can contact any DCB Bank branch and ask for a refund of the unutilized cash. You can also apply for a replacement card if you wish to continue utilizing the benefits of the Travel Smart Multi-Currency Card.