How Do I Pay My Electricity Bill on the GPay App?

1. Select ‘Electricity’. The option can be found under ‘Bills & Recharges’. 

1. Search for the biller’s name in the search bar.  

1. From the search results, select the biller and tap Make Payment.  

1. Choose your payment account. Note: Google Pay has payment limits depending on the account.  

1. As per the biller, the below-listed options are available:   

1. For different time periods, you need to click on ‘Make Payment’ option, review the bill amount and select the desired time period.  

1. For an available bill, you need to click on ‘Pay Bill’ on the displayed bill. The select your payment method and click Proceed to Pay. You need to enter your UPI PIN to complete the payment. 

How to Check Payment Status on Google Pay?

To check the status of your electricity bill, follow the steps mentioned below: 

1. Open the Google Pay app.  

1. Select ‘Electricity’. The option can be found under ‘Bills & Recharges’. 

1. Search for the biller’s name in the search bar. 

1. Check the bill payment to view the payment status. 

How to add a Biller Account to Google Pay?

1. Open the Google Pay app.  

1. Select ‘Electricity’. The option can be found under ‘Bills & Recharges’. 

1. Search for the biller’s name in the search bar. 

1. Tap 'Link Account'.  

1. Follow the on-screen instructions.  

1. If prompted to enter your Customer ID, you can locate it on your physical bill or e-bill. 

Modifying Bill Payment Subscriptions on Google Pay

If you encounter issues with your account, you may need to make changes to a bill payment subscription on Google Pay.

1. Choose the 'Edit' option.
2. Update your phone number, operator, or subscription particulars.
3. To finalise your payment, adhere to the instructions displayed on the screen.

Viewing Your Bills

1. Open the Google Pay app.

1. Scroll down to the bottom of the screen.
2. Select a biller. You'll find a list displaying information about paid and outstanding bills, if applicable.

Locating Your Biller

1. Open the Google Pay app.
2. Scroll down to the bottom of the screen.

1. Select the 'New Payment' option.
2. Choose Bill payment or Mobile Recharge.
3. Pick a category, and you'll be presented with the list of billers accessible on Google Pay.

Initiate a Dispute for a Bill Payment

1. Open the Google Pay app.

1. On the chat head or the 'Show transaction history' page, locate the payment you wish to report.
2. On the 'Transaction' page, tap on 'Raise dispute'.
3. Follow the instructions provided on the screen.

Note: Disputes for payments can be raised within 90 days of making the payment.

Verify the Status of your Dispute

1. Open the Google Pay app.
2. On the chat head or the 'Show transaction history' page, choose the payment for which you raised a dispute.
3. Examine the status of your dispute.

Verify the Status of a Refund for an Unsuccessful Order

1. Open the Google Pay app.

1. On the chat head or the 'Show transaction history' page, select the payment that you previously reported as an issue.
2. Examine the status of your refund for the unsuccessful payment.