Adani Electricity Bill Payment

Step 2: Enter your 'Customer Account number'

Step 3: Click on the captcha box

Step 4: Click on quick pay to finally make the payment

How to Pay Adani Electricity Bill through the App? 

The following are the steps to pay Adani Electricity Bill through the app: 

1. Go to the PlayStore and install the Adani Electricity App. 
2. Open the app. 
3. If you are using the app for the first time, you need to register using your mobile number, consumer number, and email ID. On the other hand, if you have already registered to the app, just login using your login credentials. 
4. Next, go to the bill section and check the outstanding bill amount. 
5. Then, choose your preferred payment mode like Unified Payment Interface (UPI), debit card, wallet, credit card, net banking, etc. 
6. Finally, make the payment by entering your payment details. 

How to pay Adani bill online through Amazon Pay?

Follow the steps mentioned below to pay Adani bill through Amazon Pay:

Step 1: Launch the Amazon app on your phone.

Step 2: Click on 'Amazon Pay'.

Step 3: Choose 'Electricity', under 'Pay Bills'.

Step 4: Choose 'Maharashtra' from the options given.

Step 5: Choose 'Adani' from the given options.

Step 6: Fill in your consumer number and click on 'Fetch Bill'.

Step 7: Proceed to complete the payment.

How to pay Adani Electricity Bill through Paytm?

Follow the steps mentioned below to pay Adani electricity bill through Paytm:

Step 1: On your phone, launch the Paytm app

Step 2: Choose 'Electricity Bill' option present under 'Recharge & Bill Payments'

Step 3: Choose 'Maharashtra' from the given options

Step 4: Choose 'Adani' from the given options

Step 5: Fill in your consumer number and select 'Proceed'

Step 6: Enter the amount due and pay the bill

How to pay Adani bill online through MobiKwik?

Follow the steps mentioned below to pay Adani bill through MobiKwik:

Step 1: Visit the official MobiKiwik website

Step 2: Enter your consumer number.

Step 3: Enter the amount payable.

Step 4: Proceed to complete the payment.

Also Check : CESCOM Electricity Bill Payment

How to Register on the Adani Electricity Portal?

Here are the steps to register on the Adani Electricity portal: 

1. Visit the official website of Adani Electricity. 
2. Next, click on the ‘Register/ Login’ link.  
3. Click on the ‘Register’ button. You will be redirected to a new page. 
4. Next, enter your Consumer Account Number and Meter Number. 
5. Select the captcha. 
6. Next, click on the ‘Validate Account’ button. 
7. Enter your email ID and mobile number. 
8. You will receive a One Time Password (OTP) at your registered mobile number. Enter OTP to verify your account. 
9. Once the verification is done, you can login using your login credentials. 

Documents Required

You need to submit the following documents to get a new connection from Adani Electricity:

1. Permanent Account Number (PAN) 
2. Aadhar Card 
3. Driving License 
4. Voter’s ID 

How to Download Adani Electricity Bill Online?

Given below are the steps to download Adani Electricity Bill Online:

1. Visit https://www.adanielectricity.com/myaccount?ReturnUrl=%2fMy-Account%2foutage-Information.
2. Go to the ‘Bill and Payments’ section and click on the ‘Download Bill’ from the drop down menu.
3. You will be redirected to a new page where you have to login to the portal using your username and password.
4. Next, click on the ‘View Bill’ link.
5. The electricity bill will be downloaded in a PDF format.

How to Make Quick Bill Payment in Adani Electricity Bill?

Given below are the steps to make quick bill payment in Adani Electricity Bill:

1. Visit the official website of Adani Electricity.
2. Go to the ‘Bills and Payments’ section.
3. Choose the ‘Quick Bill Payments’ option from the drop-down menu.
4. Enter your ‘Consumer Account Number’ and click on the ‘Proceed’ button.
5. Once your electricity bill is displayed, click on your preferred payment gateway.
6. Finally, make the electricity bill payment using your preferred payment mode.

Adani Electricity Customer Care

WhatsApp Support

If you want to get help from the WhatsApp support, just type ‘Hi’ at the Adani Electricity WhatsApp Number – 9594519122.  They also have an option where you can directly chat with their representative.

SMS Support

1. In case of Supply related support, type ‘Power’ (9 digit account number) and send it to 7065313030.
2. In case of other services, update Aadhar – AR (space) (Account No.) and send it to 7065313030.

Missed Call

1. In order to avail missed call service from the Adani Electricity, give a missed on 18005329998 from your registered mobile number.

Email Helpdesk

Alternatively, you can also write them a mail at helpdesk.mumbaielectricity@adani.com.

24/7 Toll Free Helpline

Adani Electricity has 24/7 helpline. You can get in touch on their toll-free number at 19122.

Customer Care Centres

Adani Electricity customers can visit any of the following customer care centres to address their concerns:

Adani Electricity Genius Pay Centres

Now let us have a look at the 43 Adani Electricity Genius Pay Centres:

Complaint Escalation Matrix

A complaint escalation matrix can be used when the customers feel that the services provided by Adani Electricity are not up to their expectations or the solutions provided by the customer support team is not up o the mark. You can register a complaint at various levels in the organizational hierarchy starting from Level 1.

Level 1: Helpdesk

Write a mail to the Helpdesk at helpdesk.mumbaielectricity@adani.com. It will take a maximum of three working days to get the response.

Level 2: Head - Customer Service

In case you are not satisfied with the response provided from Level – 1, you can contact Head – Customer Service to get a faster resolution. Write a mail to CSHead.Mumbaielectricity@adani.com. It will take five working days to get a response from Adani Electricity Mumbai Limited (AEML).

Level 3: Consumer Grievance Redressal Forum (CGRF)

In case you are not happy with the resolution offered at the Internal Grievance Redressal Forum, you can get in touch with Level 3. Given below is the address of the office:

Adani Electricity,

Devidas Lane, Off. S.V. Road,

Near Devidas Lane Telephone Exchange,

Borivali (West), MUMBAI 400 103.

Tel: +91 - 22 - 50745004

Email: Consumerforum.Mumbaielectricity@adani.com

Website : https://www.adanielectricity.com/cgrf/home

Level 4: Electricity Ombudsman

If you are not satisfied with the resolution provided by the first two forums, you can reach out to the Electricity Ombudsman within two months from the date of the order of the Forum. Given below is the address and contact details of the Ombudsman:

107,108 Arcadia, NCPA Marg

Nariman Point, Mumbai 400021

Maharashtra.

Website : mercombudsman.org.in

Email ID : electricityombudsmanmumbai@gmail.com

CGRF

Customers whose grievances are unresolved or unredressed within the resolution period can be addressed to the CGRF with the duly filled and signed Scheduled A Form. Here is the officed of the CGRF:

Adani Electricity Mumbai Limited,

Devidas Lane, Off. S.V. Road,

Near Devidas Lane Telephone Exchange,

Borivali (West), MUMBAI 400 103.

Tel: 91 - 22 – 50745004

Email: consumerforum.mumbaielectricity@adani.com

Website: https://www.adanielectricity.com/cgrf/home (Schedule A form may be downloaded from this portal also)

For the registration of complaint of CGRF/ ICRS, login to https://www.adanielectricity.com/MyAccount

For Bill and Meter Related Complaints

For bill and meter related complaints, you can get in touch through:

1. Their IVR number
2. Alternatively, you can write a letter to the Division Head (Business)
3. You can also visit the Divisional Customer Care Centre of the respective division.

Address of the Adani Corporate Office

Adani Electricity,

Devidas Lane, Off SVP Road,

Near Devidas Lane, Telephone Exchange, 

Borivali (W), Mumbai – 400103

Customer Care Number: 19122

Email: helpdesk.mumbaielectricity@adani.com

Electricity Supply Related Complaints

In case of any sort of supply related complaints such as :

1. No power supply
2. Fire owing to short circuit
3. Telephone no.s
4. Fuse blown
5. Electric shock
6. Fluctuations in voltage

You can call their toll-free number 19122.

Alternatively, you can write them a mail at helpdesk.mumbaielectricity@adani.com

Address of the Corporate Office

Adani Electricity,

Devidas Lane, Off SVP Road,

Near Devidas Lane, Telephone Exchange,

Borivali (W), Mumbai - 400103