AU Bank Credit Card Customer Care Number
AU Small Finance Bank provides multi‑channel customer care support, including 24×7 helplines, specialised credit card desks, NRI services, grievance escalation, and online ways to submit and track complaints. Dedicated email addresses support specific products, ensuring faster resolution of queries and service issues.
AU Small Finance Bank – General Customer Care Contacts
Service / Purpose | Contact Number | Email / Notes |
24×7 Customer Care – General enquiries, complaints, service requests (accounts, savings, deposits, loans, digital banking, etc.) | 1800 1200 1200 (Toll‑free) 1800 26 66677 (Toll‑free) 1860 1200 1200 / 0141‑7141000 / 0141‑6133000 / 0141‑3071800 (Non‑toll) | Email: customercare@aubank.in (general customer support) |
Credit Card Customer Care – Assistance with credit cards | 1800 1200 1500 (Toll‑free) 0141‑7141100 / 0141‑4455000 (Non‑toll) | Email: creditcard.support@aubank.in creditcard.priority@aubank.in (Vetta/Zenith/Zenith+ customers) customercare@rewardz.aubank.in (reward points) corpcc.support@aubank.in (commercial credit cards) |
NRI Services – Dedicated service desk for Non‑Resident Indian customers | +91 141‑7141000 (Non‑toll) | Email: nriservices@aubank.in |
Forex Card Support (India) | 1800 1200 1200 (Toll‑free) 1860 1200 1200 (Non‑toll) | Email: customercare@aubank.in |
Domestic Travel Abroad Support | +91 141‑6133000 (Non‑toll) | For customers travelling outside India needing urgent assistance |
Investor Relations | – | Email: investorrelations@aubank.in |
Media / Press Queries | – | Email: media@aubank.in |
Fincare Small Finance Bank Products/Services | 1800 313 313 (Toll‑free, Mon–Sat, 8 am–8 pm) | Email: customerservice@fincarebank.co.in (for former Fincare SFB customer products) |
Note: AU Small Finance Bank will never make outbound calls from these numbers. If you receive such a call, customers are advised to block the number and write to customercare@aubank.in.
How to Submit AU Small Finance Bank Queries and Feedback
Channel | How to Use |
Online Complaints / Feedback Form | Customers can fill out a web form to submit complaints or feedback. This creates a logged record with the bank for tracking response and resolution. |
Service Request Status | Customers can check the status of an already raised request or complaint online through the bank’s support portal. |
Dispute (ODR – Online Digital Transactions) | Customers can raise a dispute for online transactions using the bank’s Online Dispute Resolution facility. |
Video Banking | Offers real‑time support via video from 8 am to 8 pm for customers needing assisted help. |
AU Small Finance Bank Grievance Redressal and Escalation
Step / Level | Explanation |
Initial Complaint Registration | Customers can lodge complaints via phone (24×7), branch submission, online form, email, or digital channels (chatbot, video banking). |
Branch Level Escalation | If initial contact doesn’t resolve the issue, customers may approach the Branch Manager / Service Manager directly. |
Regional Nodal Officer | If unresolved within 7 working days, escalation to a regional nodal officer is possible (details available in the bank’s escalation matrix). |
Principal Nodal Officer | Further escalation can be made to the Principal Nodal Officer if resolution at regional level is delayed or unsatisfactory. |
Banking Ombudsman | If the complaint remains unresolved or the response is not satisfactory within stipulated timelines, customers may approach the RBI Banking Ombudsman. |
Important: Complaints unresolved within 30 days can be taken to the Banking Ombudsman as per regulatory guidance.
AU Small Finance Bank Registered Office and Corporate Contacts
Office Type | Address / Notes |
Registered Office | AU Small Finance Bank Limited, 19A Dhuleshwar Garden, Ajmer Road, Jaipur – 302001, Rajasthan, India; Corporate Identity Number: L36911RJ1996PLC011381. |
Business Heads – Customer‑Focused Contacts | Senior leaders with designated email addresses include Group Head - Liabilities, National Business Head - Credit Card & Unsecured Loans, Head of Retail Assets, Head of Commercial Banking, and Managing Director & CEO. Responses are typically provided within 3 business days of receiving emails. |
MD’s Office Complaint Section | Plot No. CPC‑3/232, Apparel Park, RICCO Industrial Area, Sitapura, Mahal Road, Jagatpura, Jaipur, Rajasthan – 302022 (response within 3 business days). |
AU Small Finance Bank NRI and Specialised Services
Category | Service Provided |
NRI Service Desk | A specialised team handles NRI banking enquiries, remittances, account services, and cross‑border issues. Contact via the dedicated number or NRI email. |
Forex & Travel Support | Support for forex card enquiries and travel‑related banking assistance, both in India and abroad. |
AU Small Finance Bank Credit Card‑Specific Support
Service | Contact Details | Details |
General Credit Card Queries | 1800 1200 1500 (toll‑free) | Assistance with billing questions, transaction disputes, card features, lost or blocked cards, and payment enquiries. |
Priority Credit Cards (Vetta/Zenith/Zenith+) | Credit support email: creditcard.priority@aubank.in | Dedicated priority support for high‑tier card customers. |
Reward Points | Support with reward points, redemption issues, and programme queries. | |
Commercial Credit Cards | Assistance for business or commercial credit card products. |
AU Small Finance Bank Miscellaneous Support Channels
Channel | Purpose & Use |
WhatsApp / Missed Call Banking | Customers can use WhatsApp banking features (e.g., missed call activation) to receive quick information such as balance or mini statements from their registered mobile number. |
FAQs on AU Bank Credit Card Customer Care Number
- How can I temporarily block/unblock my debit/credit card?
AU Small Finance Bank makes it easy for customers to temporarily block/unblock their debit/credit cards in the event of misplacement or unauthorised usage. You can do this through the AU App, AU Net Banking, and by calling our customer care. Once you find your card or want to reactivate it, you can easily unblock the card using the same methods without needing to visit your nearest branch.
- Can I link multiple bank accounts to one net banking profile?
Yes. AU Small Finance bank allows customers to link multiple savings/current accounts, as well as credit cards. This allows for easy access to all your account balances, transaction history, and statements in one login.
- How can I track my complaint/service request?
After submitting your complaint/service request through the AU website, by sending an email or contacting customer care, you will be given a complaint reference number. You will receive regular updates on the progress of your complaint/service request via email and SMS. If you are not satisfied with the response you receive, you can escalate to your branch or nodal officers.
- How to schedule a check payment or fund transfer in advance?
You can schedule your transactions such as fund transfers, bill payments, and credit card bills via net banking and mobile banking with AU Bank. You have the option to enter the amount, beneficiary details, and payment date ahead of time which ensures timely payments without having to remember the due date.
- How do I change my personal information, for example: mobile number, email address, etc.?
You will need a valid Identification Document to change/update your registered mobile number, email address, and your permanent address. There are self-service options on net banking and mobile banking platforms for updating options, personalising the dashboard, and making small changes to your profile.
- Will I be able to use AU Bank services when I am overseas?
AU Bank offers services specifically for its customers who are travelling outside of India through its NRI and International travel banking services. Contacting the dedicated overseas customer Service desk will provide assistance regarding urgent customer relationship issues, reporting lost cards, management of forex international services and online banking assistance while travelling abroad. Some items, such as activating a credit card for use overseas, can be requested remotely.
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