HSBC Bank Mobile Banking
With HSBC Bank's mobile banking services, customers can avail a range of features that make banking even more secure and accessible. You can transfer money easily, view or download account statements for both local and global accounts, get real-time updates on credit card transactions, open fixed deposits and apply for loans, and even keep track of your investments.
Find info about HSBC Debit Card
List of Mobile Apps under HSBC Bank:
App name | Features |
HSBC India Mobile Banking App |
|
HSBC SimplyPay |
|
How to Register for HSBC Bank's Mobile Banking Services?
Given below are the steps you will have to follow in order to register for the mobile banking services provided by HSBC Bank:
Through internet banking:
- Visit the official website of HSBC Bank.
- On the top right-hand side of the page, you will be able to locate 'Register'. Click on 'Register'.
- You will be directed to a new page. Complete the six-step process for registration by filling in the details required.
- You will have to create a password. You will have to get your mobile number registered following which you will receive a One-Time Password (OTP) on your mobile number. Enter the OTP and create a password of your choice. Click on 'Submit'. You can then use your credentials including your user name to enter the internet banking portal.
Through HSBC mobile banking app:
- Since you have already created an internet banking profile, you will only have to download the HSBC mobile app.
- Open the app and click on 'Log on'.
- Enter the username which you used to enter the HSBC net banking portal.
- Enter the password and you can use the HSBC mobile app to enjoy the various banking services provided.
How to Reset mPin?
You may forget your HSBC mobile banking password. In such cases, do not worry and follow the steps given below:
- Open the HSBC mobile app.
- Click on 'Log on' and enter the username.
- You will be directed to the page where you will have to enter the password. Click on 'Forgot mPin'.
- Enter the new mPin of your choice and click on 'Submit'.
- You can now use the username and password to use the HSBC mobile banking and make use of the banking services offered by the lender.
HSBC Bank Fund Transfer Options:
WIth HSBC, customers can transfer funds through NEFT, RTGS, and IMPS. For more information one each time of transfer, read on.
National Electronic Fund Transfer (NEFT): Using NEFT option, customers can transfer funds within the same bank using mobile banking. Customers will have to add the beneficiary details before transferring the funds. Customers will be asked for the beneficiary’s name, account number, IFSC code, and EMail ID to initiate the NEFT process.
Real Time Gross Settlement (RTGS): The only difference between NEFT and RTGS is that fund transfers made through NEFT are cleared batchwise, whereas, funds transferred through RTGS is settled on a net basis.
IMPS- If customers are looking to transfer funds immediately, Immediate Payment Service offered by HSBC Bank is the best option. This fund transfer option on mobile banking allows you to transfer funds instantly.
HSBC Bank Fund Transfer Charges and Timings:
NEFT
Transfer Amount | Charges (exclusive of taxes) |
Up to Rs.10,000 | Rs.2.5 per transaction |
Rs.10,001 - Rs.1 lakh | Rs.5 per transaction |
Rs.1 lakh - Rs.2 lakh | Rs.15 per transaction |
Above Rs.2 lakh | Rs.25 per transaction |
Cut-off timing for processing on the same day | |
BRANCH TIMING | NETBANKING TIMING |
Monday to Friday - During branch working hours | 10 am to 4 pm |
Saturday(excluding 2nd and 4th) - During branch working hours | 10 am to 1.30 pm |
RTGS
Transfer Amount | Charges (exclusive of taxes) |
Rs.2 lakh - Rs.5 lakh | Not exceeding Rs.25 per transaction |
Above Rs.5 lakh | Not exceeding Rs.50 per transaction |
Cut-off timing for processing on the same day | |
Monday to Friday | 9 AM to 5 PM |
Saturday(excluding 2nd and 4th) | 9 AM to 5 PM |
Please note that the limit for NEFT transfer is Re.1 to Rs.10 lakh per day and there is no limit for RTGS transfers.
There is no charges levied on inward NEFT or RTGS transfers.
Benefits of using HSBC Bank Mobile Banking:
- It its economical as HSBC mobile banking service is free of cost
- It saves a lot of time as HSBC accounts can be accessed on the go
- Customers can read information, transact, and make requests using HSBC mobile banking service
- The probability of visiting HSBC Bank in person has reduced drastically as customer use mobile banking
- Customers are updated about any changes in the account instantly
- Fraudulent activities can be detected almost instantly as customer get live updated on their HSBC account
HSBC Bank Mobile Banking Security Measures:
- HSBC has an small portable online security device which protects the customers from fraudulent transactions.
- This device is PIN protected. HSBC mobile banking cannot be accessed without the PIN.
- For each transaction, customers will have to enter the beneficiary details on the device to generate a security code. After which, a single-random unique security code will be sent to authorise the transaction.
- Each security device is tracked with a unique serial number. This make sure that all transactions are screened and monitored.
- HSBC also uses 128-bit secure lock encryption technology which gives added security to the account.
- HSBC has automatic time-out feature where the device automatically logs off if the customer doesn’t use the screen for a specific time.
HSBC Bank Mobile Banking: Do’s and Dont’s:
Do’s:
- Get your security device as soon as possible and set it up.
- Carry the security device always with you.
- Choose a unique password for mobile banking.
- Change your mobile banking password on a regular basis.
- Disable all the options on your browser that saves passwords.
- Keep your phone and browser updated at all times.
- Check each transaction alert that you receive from HSBC Bank and alert the bank if you find any fraudulent transaction.
- ALways log-out from the mobile banking app once you are done with it.
Don’t:
- Do not write your password on a piece of paper.
- Do not share your mobile banking login credentials with anyone.
- Do not use the password you use for other services.
- Do not use Bluetooth or internet from a shared portal while accessing mobile banking.
HSBC Bank Bank Customer Care Numbers:
HSBC Bank customer care numbers for premium customers | Customer care number |
Bangalore | |
Ahmedabad | |
Chennai | |
Coimbatore | |
Gurgaon | |
Hyderabad | |
Kolkata | |
Mumbai | |
New Delhi | |
Pune |
GST of 18% is applicable on all banking products and services from July 1, 2017 onwards.
FAQs on HSBC Bank Mobile Banking
- Can I use my mobile banking to register for Personal Internet Banking?
If you have never registered for online banking before, you can do so with the mobile app by using your PAN number or phone banking number. Then, go to www.hsbc.co.in to access your personal Internet Banking using the same credentials.
- Can I begin transferring money using the mobile app right away after registering?
After completing the mobile registration process, you can use the app to transfer money. However, you will first need to add the beneficiaries.
- Is there a payment limit for HSBC mobile banking?
The daily maximum that can be transferred to third parties is Rs.30 lakh. You can learn more about your current maximum third party transfer limits by logging into Personal Internet Banking.
- Is it possible to add a beneficiary without paying them immediately?
Yes, a beneficiary can be added using the same 'Pay and transfer' option. Once you have finished adding a beneficiary, you will need to end the payment process by selecting the 'Cancel' button or switching to a different tab.
- Can I log in and use the HSBC India Mobile Banking app if I don't have phone service or internet access on my phone?
The HSBC India Mobile Banking app can be used without a phone signal, but it requires an internet connection (either WiFi or mobile data).
- Is it possible to access the HSBC India Mobile Banking app with Touch ID?
You will be able to use Touch ID in place of entering your PIN once you have configured your mobile device, created your PIN, and logged on for the first time with your PIN. Note that touch-based login functionality is only available on certified Android devices and all iOS devices.
- Is it possible for me to modify my PIN for the HSBC India Mobile Banking app?
Yes, you can modify your PIN by choosing the 'Profile' icon located at the upper right corner of the app, then choosing the 'Security’ option. Then, click on the ‘Manage Security’ and select the ‘Change PIN’ option.
- How can I approve payments using the mobile banking app?
The need for a security device has been eliminated in the updated HSBC India Mobile Banking app. However, you will need to set up your mobile handset after you download the app. You will be able to log in to the relevant HSBC accounts and conduct transactions only if your mobile device has been set up properly.
- Which eStatements can be found on the HSBC India Mobile Banking app?
When viewing the statement, you may use the sharing feature by clicking the 'share' icon in the upper-right corner. After that, the statement can be downloaded in PDF format or sent to others via email, message, or AirDrop.
- Is it possible to reactivate an inactive or dormant account offline?
Yes, you can visit your closest branch and provide the required information to activate your dormant or inactive account.
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