ICICI Lombard Two-Wheeler Insurance

1. Availability of tenure options of 1, 2, and 3 years.

1. A single policy certificate can be availed which is valid for 3 years.
2. A network of over 2150 network garages across India.
3. Add-on covers to secure electrical and non-electrical accessories available.
4. Inbuilt personal accident cover with an option to purchase an add-on cover for protection of co-passenger.
5. No vehicle inspection required.
6. Immediate issuance of policy document.
7. Renewal reminder can be set to receive time-to-time policy renewal reminders.
8. No Claim Bonus from any other insurer can be transferred to ICICI Lombard Two-Wheeler Insurance.
9. 5% discount for members of any recognised automobile association.
10. 2.5% discount on installing ARAI approved anti-theft device in the vehicle.

Benefits of ICICI Lombard Two-Wheeler Insurance

It is mandatory to have a motor insurance for riding bikes in India. ICICI Lombard Two-Wheeler Insurance offers several features and benefits. The company offers both a liability only policy and a comprehensive insurance policy. Some of the important benefits offered by ICICI Lombard Two-Wheeler Insurance have been listed below.

Coverage Offered Under ICICI Lombard Two-Wheeler Insurance Policy

Loss or Damage Caused to the Vehicle Due To Natural Calamities: The policy covers the insured against loss or damage caused to the vehicle due to fire, lightning, explosion, flood, hurricane, typhoon, cyclones, hailstorm, tempest, inundation, landslides, and other natural disasters.

Loss or Damage to the Vehicle Due To Man-Made Calamities: The comprehensive insurance policy offered by ICICI Lombard covers the insured vehicle against any man-made calamities such as theft, riot, strike, malicious acts, terrorist activity, and more.

Personal Accident Cover: A coverage of Rs.1 lakh is provided under the policy for the driver of the vehicle for any accident while mounting on the vehicle, driving the vehicle, or dismounting from the vehicle.

Third-Party Liability: The motor insurance policy provides protection against financial and legal liabilities resulting from loss or damage caused to a third person or their belongings.

Exclusions Under ICICI Lombard Two-Wheeler Insurance Policy

The following things are not covered under the motor insurance policy offered by ICICI Lombard:

1. Depreciation in the value of the vehicle due to normal ageing.
2. Mechanical and electrical failures.
3. Loss or damage by a person driving the vehicle under the influence of any intoxicating substance such as alcohol or drugs.
4. Loss or damage to the vehicle when the person driving the vehicle does not hold a valid driving license.
5. Vehicles being used against the terms of use as stated in the policy.
6. Wear and tear of the consumables.

ICICI Lombard Two-Wheeler Insurance Claim Process

In case of an accident or a vehicle breakdown, the insurance company provides the needed assistance to get the vehicle back to a normal state. The policyholders can also avail cashless repair facility to repair the insured vehicle. In case the vehicle is repaired in a non-network garage, the reimbursement can be claimed for the cost of repair from the insurance company.

The claims can be registered and tracked online using the ‘Lodge a Motor Claim’ service on the official website. However, the service only handles accidental claims as of now.

Claim Process for Accident/Breakdown

In case of an accident, follow the below-stated steps to register your claim:

1. Step 1 -Take note of the vehicle details of any other vehicle involved in the accident.
2. Step 2 -Note down the contact details of the witnesses if any.
3. Step 3 - Call on the toll-free number of ICICI Lombard, share the details of the accident, and get the claim registration number from the claim executive.
4. Step 4 -The claim executive will also provide details of the documents that need to be submitted to process the claims.
5.  Step 5 - File an FIR at your nearest police station in case of theft, major damages, or bodily injury.

Settlement of Claims

1. After registering the claim, the Customer Service Manager (CSM) will get in touch with you within one day of making a claim.
2. Submit the required documents to the insurance company and get them verified with the original documents.
3. After assessment, the CSM will get an estimate of the repairs needed and will approve the same.
4. In case of repairs done at the cashless garage, the insurance company will settle the payment with the network garage.
5. The CSM will ask you for any additional payments that need to be made by you.

Documents Required for Claim Settlement

Documents Required for Accident Claims

1. Duly signed claim form
2. Copy of vehicle Registration Certificate
3. Copy of Driving License
4. Copy of insurance policy
5. Police FIR (Based on case)
6. Original estimate of repairs
7. Repair Invoice and Payment Receipt (only repair invoice for cashless garage)
8. Company seal required for company registered vehicle

Documents Required for Making Theft Claims

1. Copy of vehicle Registration Certificate
2. Copy of Driving License
3. Copy of insurance policy
4. Police FIR (Based on case)
5. Original Estimate
6. Duly signed RTO transfer papers
7. Duly filled Form 28 (3 copies), 29 (2 copies), 30 (2 copies) and 35 (if hypothecated)
8. No Trace Report from the police
9. Company seal required for company registered vehicle

Documents Required for Third-Party Claims

1. Duly filled claim form
2. Copy of vehicle Registration Certificate
3. Copy of Driving License
4. Copy of insurance policy
5. Police FIR (Based on case)
6. Company seal required for company registered vehicle

How to Renew ICICI Lombard Two-Wheeler Insurance Policy Online

You can easily buy ICICI Lombard bike Insurance Policy online through the official website of the insurer. All you need to do is fill in the important details about your vehicle along with your contact details, calculate the premium for the policy, and make the payment online through any of the online payment mechanisms available on the website. In the same way, you may also renew your existing bike insurance policy with ICICI Lombard two-wheeler insurance policy.

ICICI Lombard Two-Wheeler Insurance Add-On Covers

Here are the five add-on covers offered under the ICICI Lombard bike Insurance Policy:

Roadside Assistance: Roadside Assistance (RSA) is a two-wheeler insurance add-on cover that offers assistance if your bike breaks down or suffers any technical issue at any time and in any location. With this coverage, you can receive immediate assistance such as minor repairs, fuel arrangements, towing services, lodging arrangements, hospital referrals, etc. This add-on cover can be availed for a maximum of four times per year.

Return To Invoice: This add-on cover that compensates the insured for the difference between the two-wheeler's insured declared value (IDV) and the total actual price incurred towards the acquiring a new vehicle of comparable make and model to the insured, as defined in the on-road price which also includes the road-tax/registration fees outlined by the manufacturer in the event of theft or total loss as a result of an accident.

Zero Depreciation Cover: This add-on cover provides a default depreciation waiver on replacing the parts as a result of any damages or losses to the covered vehicle and/or its accessories. During the policy period, this benefit is only valid for two claims. Any additional claims will be subject to a deduction for default depreciation.

No Claim Bonus (NCB) Protect: If you do not make a claim during the policy period, the insurer will provide you with an NCB in the form of discounts on the insurance policy's premium. This discount does increase from 20% to 50% with each year without a claim, but if there is even one claim in between, the benefit will be invalid. The NCB protector add-on cover enables you to keep your NCB discount even if you make a claim within the policy year. You can make only three claims under this add-on cover.

Garage Cash: The Garage Cash add-on cover offers a daily allowance of Rs.500 for each day when your two-wheeler is being repaired in a garage owing to any loss or damage sustained by the vehicle, up to a maximum of 14 days.

ICICI Lombard Customer Care Details

In case of queries and concerns that need immediate attention, you may visit the registered office of ICICI Lombard General Insurance Company at the below address:

ICICI Lombard Two Wheeler Insurance Customer Support

ICICI Lombard General Insurance Co. Ltd.

401-402, Interface Bldg; No.11,

New Link Road, Malad (West),

Mumbai - 400064.

ICICI Lombard Customer Care Email Address

To get assistance through email, write to the following email address with your queries and concerns:

customersupport@icicilombard.com

ICICI Lombard Toll-Free Contact Number

You may get in touch with ICICI two wheeler insurance customer support team by calling on the below-mentioned toll-free number:

Toll Free: 1800 2666

Alternate Contact No. 86 55 222 666 (Chargeable)