HDFC Bank Home Loan Customer Care
Toll-Free Number |
Ways to Reach HDFC Bank Customer Care
Grievance Redressal Cell | 1800 22 4060 |
NRI account opening form | |
Missed Call Banking | 91 9289200017 |
SMS Banking | Send SMS 'HDFCHOME' to 56767 |
Online forms to register home-loan related queries | |
Online email form | Email Form |
Virtual Query Assistant: Chat with EVA | |
Postal address | HDFC Bank Ltd., Empire Plaza I, 1st Floor, LBS Marg, Chandan Nagar, Vikhroli West, Mumbai - 400 083 |
HDFC Bank Customer Care IVR Manual
- Call HDFC Bank at 080 1606161
- A welcome message will play.
- Choose your preferred language:
- Press 1 for English
- Press 2 for Hindi
- Press 3 for Kannada
- After language selection, press 1 for services related to bank accounts, credit cards, loans, etc.
- Then, press 3 to connect directly to the loan department to speak with a home loan expert.
- Alternate Helpline – 1800 258 3838This number is for complaint-related queries.
You’ll hear a voice disclaimer first.
A customer service executive will answer and can transfer your call to the loan department on request.
- This number is for complaint-related queries.
- You’ll hear a voice disclaimer first.
- A customer service executive will answer and can transfer your call to the loan department on request.
Other Toll-Free Numbers
Ahmedabad | 079-64807999 |
Aurangabad | 0240-6480799 |
Bengaluru | 080-64807999 |
Bhopal | 0755-6480799 |
Bhubaneswar | 0674-6480799 |
Chandigarh | 0172-6480799 |
Chennai | 080-64807999 |
Coimbatore | 0422-6480799 |
Dehradun | 0135-6480799 |
Guwahati | 0361-7101800 |
Hyderabad | 040-64807999 |
Indore | 0731-6480799 |
Jaipur | 0141-6480799 |
Kanpur | 0512-6680600 |
Kochi | 0484-6480799 |
Kolkata | 033-64807999 |
Lucknow | 011-64807999 |
Ludhiana | 0161-6480799 |
Madurai | 0452-2559004 |
Mumbai (Home Loans) | 022-64807999 |
Mysuru | 0821-2545615 |
Nagpur | 0712-6480799 |
Nashik | 0253-6480799 |
New Delhi | 011-64807999 |
Patna | 0612-6690669 |
Pune | 020-64807999 |
Raipur | 0771-6480799 |
Rajkot | 0281-6480799 |
Trivandrum | 0471-6480799 |
Vadodara | 0265-6480799 |
Vijayawada | 0866-6480799 |
Vishakhapatnam | 0891-6480799 |
NRI Phone Banking Numbers
Country | For NRI account opening assistance | For existing account holders' queries |
USA | 855-207-8106 | 855-999-6061 |
Canada | 855-846-3731 | 855-999-6061 |
UK | 800-756-2993 | ----- |
Singapore | 800-101-2798 | 800-101-2850 |
Other Countries | ---- | 91-2267606161 |
HDFC Bank Helpline Numbers
City | Helpline Number |
Ahmedabad | +91 (79) 66307000 |
Bangalore | +91 (80) - 41182000 |
Bhubaneswar | +91 0674-6633300 |
Chandigarh | +91 (172) 6761000 |
Chennai | +91 (44) 23739400 |
Coimbatore | +91 (422) 4301100 |
Dehradun | 18604204222 |
Hyderabad | +91 (40) 66475001 |
Indore | +91 (0731) - 4223300 |
Jaipur | +91 (141) 4140888 |
Kochi | +91 (484) 666120 |
Kolkata | +91 (33) 6655 6655 |
Lucknow | +91 (522) 3989123 |
Madhya Pradesh | +91 (731) 4433333 |
Mumbai | +91 (22) 66636000 |
Nagpur | +91 (712) 2566000 |
Nashik | +91 (253) 6606000 |
New Delhi | +91 (11) 41115111 |
Pune | +91 (20) 25505000 |
Raipur | +91 (771) 4243100 |
Surat | +91 (261) 4141212 |
Trivendrum | 0471 - 3020300 |
Vadodara | +91 (265) 2308400 |
Points to Remember
Here are some important things to know about contacting IDBI customer care centre:
- The toll-free number customer centre number 1800 22 4060 can be accessed from BSNL and MTNL landlines all through the week, anytime between 8:00 a.m. to 8:00 p.m. (Monday to Friday) and between 8:00 a.m. to 4:00 p.m. on Saturday and Sunday.
- You can directly report a complaint with HDFC Bank without validating yourself by calling on the toll-free number 1800 258 3838.
- The number 1800 258 3838 is operational 24*7 and can be reached by the Indian customers anytime between 8:00 a.m. to 8:00 p.m. on all days including Sundays and other holidays.
- Loan-related services are available between 8:00 a.m. to 8:00 p.m. on all days of the week throughout the year.
- If you are residing in any other city, except for those which are mentioned above, use the tool given here: https://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking. You can find the phone banking numbers for other cities using this tool.
- New customers can reach out to the customer care executives of HDFC Bank through phone in the following ways:
Let Us Call You | Fill the call back form . |
Request Call Back | Fill in your details in the pop-up form under 'Request Call Back' |
Give a Missed Call | Give a missed call on +91-9289200017 for availing a new home loan |
NRIs who belong to other countries besides USA, UK, Canada, and Singapore | You will receive a call from the executives by filling the HDFC Webform |
Both resident Indians and NRI customers can ask their queries through this online query/complaint/feedback form |
Redressal of Complaints and Grievance System
HDFC Bank has an efficient 4-step grievance redressal system to address the grievances of the customers. These are the 4 levels of HDFC Bank Grievance Redressal System:
Step 1:
Online Complaint form | |
Contact Us Form |
|
Call the customer service centre | 1800 258 3838 or other local helpline numbers given above. |
Visit the nearest branch of the bank | |
postal address | HDFC Bank Ltd., Empire Plaza I, 1st Floor, LBS Marg, Chandan Nagar, Vikhroli West, Mumbai - 400 083 |
Step 2:
If you don't receive a satisfactory response from the customer support team at Step 1 within 10 working days you can approach the Grievance Redressal Officer (GRO). You can do that in any the following ways:
Email Form | |
Call | GRO on the toll-free number 022-28569303 Days: Monday to Friday Timing: 9:30 a.m. to 6:30 p.m. Days: Saturday Timing: 9:30 a.m. to 1:30 p.m. |
Toll-free number Grievance Redressal Cell | 1800224060 Days: Monday to Saturday (not available on 2nd and 4th Saturdays and bank holidays) Timing: 9:30 a.m. to 5:30 p.m. |
|
|
Step 3:
- In case you don't get a satisfactory resolution at Step 2 within 10 working days, you can escalate the matter to the Principal Nodal OfficerComplaint FormRegister your complaint.;Postal AddressMs. Zenobia Neville Mehta, Mumbai Corporate, HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park,Lower Parel West,Mumbai-400013 Phone- 022- 62841505 FAX- 022-30788580
Step 4:
If you don't get a satisfactory response from any the above-mentioned channels within a turnaround time of 30 working days of registering a complaint then you may approach the Banking Ombudsmen.
Here are the addresses and jurisdictions of the Banking Ombudsmen of the bank who are appointed by the Reserve Bank of India:
Centre | Jurisdiction |
Ahmedabad | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
Bengaluru | Karnataka |
Bhopal | Madhya Pradesh |
Bhubaneswar | Odisha |
Chandigarh | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana. |
Chennai | Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands |
Guwahati | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura |
Hyderabad | Andhra Pradesh and Telangana |
Jaipur | Rajasthan |
Kanpur | Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar,Baghpat, Meerut,Bijnor,and Amroha(Jyotiba Phule Nagar) |
Kolkata | West Bengal and Sikkim |
MumbaiI | Districts of Mumbai, Mumbai Suburban and Thane |
Mumbai II | Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) |
New Delhi (I) | Delhi |
Patna | Bihar |
Thiruvananthapuram | Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region). |
New Delhi (II) | Haryana (except Panchkula, Yamuna Nagar,and Ambala Districts) and Ghaziabad,and Gautam Budh Nagar districts of Uttar Pradesh |
Dehradun | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar) |
Ranchi | Jharkhand |
Raipur | Chhattisgarh |
Jammu | State of Jammu and Kashmir |
FAQs on HDFC Bank Home Loan Customer Care
- What is the HDFC home loan customer care number?
You can reach HDFC home loan customer care on 1800 210 0018.
- How can I locate the nearest HDFC home loan office?
You can locate the nearest HDFC home loan office by visiting HDFC Branch Locator
- Can I register my complaint online?
Yes, you can register your complaint online.
- Can I apply for a home loan through a missed call?
Yes, you can give a missed call on +91-9289200017.
- Can I apply for an HDFC home loan online?
Yes, you can apply for an HDFC home loan online.
Disclaimer
Credit Card:
Credit Score:
Personal Loan:
Home Loan:
Fixed Deposit:
Copyright © 2025 BankBazaar.com.