Yes Bank Car Loan Customer Care
Yes Bank Car Loan Customer Care offers dedicated support for all your car loan-related queries. For assistance, call the toll-free number 1800 1200.
Alternate ways to contact Yes Bank
Non-toll-free number | +91 22 6121 9000 |
Outside India from the USA or Canada | 1877 659 8044 |
Outside India from the UK | 808 178 5133 |
Outside India from the UAE | 8000 3570 3089 |
Email ID | yestouch@yesbank.in |
Contact details of Yes Bank Nodal Officers in various cities
Areas of Operation | Centre | Name of the Nodal Officer | Contact information |
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | Mr. Sharad Saraiya | Tel No: 079 - 30459101 Contact Centre: 1800 1200 Email: sharad.saraiya@yesbank.in |
Karnataka | Bengaluru | Mr. Vinodh Sarran Back Up: Mr. Raghavendra Sindhe | Tel No: 080 - 49157922 Contact Centre: 1800 1200 Email: vinodh.sarran@yesbank.in |
Madhya Pradesh | Bhopal | Mr. Ankur Bansal Back Up: Mr. Kapil Arora | Tel No: 0755 - 6612002 Contact Centre: 1800 1200 Email: ankur.bansal2@yesbank.in |
Odisha | Bhubaneswar | Ms. Arunima Nanda Back Up: Mr. Saswat Jena | Tel No: 0674 - 2598012 Contact Centre: 1800 1200 Email: arunima.nanda@yesbank.in |
Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. | Chandigarh | Mr. Bhupinder Pal Singh | Tel No: 0172 - 5037064 Contact Centre: 1800 1200 Email: bhupinder.singh7@yesbank.in |
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Chennai | Mr. Somesh Varman Back Up: Ms. Sangeetha Seshasayee | Tel No: 044 - 66765000 Contact Centre: 1800 1200 Email: somesh.varman@yesbank.in |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | Ms. Arunima Nanda Back Up: Mr. Parijat Ray | Tel No: 0361 - 7187552 Contact Centre: 1800 1200 Email: arunima.nanda@yesbank.in |
Andhra Pradesh and Telangana | Hyderabad | Mr. Somesh Varman Back Up: Mr. C S J R Murthy | Tel No: 040 - 42426900 Contact Centre: 1800 1200 Email: somesh.varman@yesbank.in |
Rajasthan | Jaipur | Mr. Sharad Saraiya Back Up: Mr. Vipin Vyas | Tel No: 0141-3329136 Contact Centre: 1800 1200 Email: sharad.Saraiya@yesbank.in |
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | Mr. Ankur Bansal Back Up: Mr. Atin Khare | Tel No: 0512 - 6710139 Contact Centre: 1800 1200 Email: ankur.bansal2@yesbank.in |
West Bengal and Sikkim | Kolkata | Ms. Arunima Nanda | Tel No: 033-405813684/40581300 Contact Centre: 1800 1200 Email: arunima.nanda@yesbank.in |
Districts of Mumbai, Mumbai Suburban and Thane | Mumbai (I) | Mr. Taroon Shahani | Tel No: 022-33574248 Contact Centre: 1800 1200 Email: taroon.shahani@uesbank.in |
Delhi | New Delhi (I) | Ms. Sunaina Gupta | Tel. No.: 011-49433455 Contact Centre: 1800 1200 Email: sunaina.gupta@yesbank.in |
Bihar | Patna | Ms. Arunima Nanda Back Up: Mr. Vijay Kumar | Tel No: 0612 - 3009003/ 02 Contact Centre: 1800 1200 Email: arunima.nanda@yesbank.in |
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). | Thiruvananth-apuram | Mr. Somesh Varman Back Up: Ms. Rakhee Padmanabhan | Tel No: 0484-2809828 Contact Centre: 1800 1200 Email: somesh.varman@yesbank.in |
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | New Delhi (II) | Ms. Sunaina Gupta | Tel. No.: 011- 49433455 Contact Centre: 1800 1200 Email: sunaina.gupta@yesbank.in |
Jharkhand | Ranchi | Ms. Arunima Nanda Back Up: Mr. Sanjeev Kumar | Tel No: 0651 - 2212711 / 713 Contact Centre: 1800 2000 Email: arunima.nanda@yesbank.in |
State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Mr. Ankur Bansal Back Up: Mr.Vikas Sinha | Tel No: 0135 - 3061056 Contact Centre: 1800 2000 Email: ankur.bansal2@yesbank.in |
Chhattisgarh | Raipur | Mr. Ankur Bansal Back Up: Mr. Ashish Manchanda | Tel No: 0771 - 4210202 Contact Centre: 1800 2000 Email: ankur.bansal2@yesbank.in |
State of Jammu and Kashmir | Jammu | Mr. Bhupinder Pal Singh Back Up: Ms. Sonaal Sidana | Tel No: 0191 - 2439871 Contact Centre: 1800 2000 Email: bhupinder.singh7@yesbank.in |
Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) | Mumbai (II) | Mr. Taroon Shahani | Tel No: 022-33574248 Contact Centre: 1800 2000 Email: taroon.shahani@uesbank.in |
Yes Bank car loan customer care SMS banking
You may also reach out to the customer care department of Yes Bank through SMS. This service is available only for customers of Yes Bank. The service can be availed by customers as follows:
Type 'HELP' space and send it to +91 92233 90909
Grievance redressal mechanism
Yes Bank follows a specific procedure to address the grievances aired by customers. Customers can follow this process to resolve the issues they may face with their car loans.
Customer care
If you have a query or a complaint, you need to contact the customer care department at the first level. You may use the toll-free number or the alternative methods given above to reach out to the customer care department. Once a complaint is filed, you will receive a reference number from the customer care representative. You need to save this for further escalation (if necessary) of the same issue.
Level I
The next level of complaint escalation involves reaching out to the concerned branch manager or the branch business leader. You can set up an appointment and meet the manager or write to him/her in detail about the issue you face.
Level II
If you are not satisfied with the response provided in Level I, you may escalate the issue further to the bank's Grievance Redressal Officer. You may use the contact information of the nodal officers given above. You may also reach out to the Grievance Redressal Officer using the following information:
Head - Grievance Redressal
Yes Bank Limited
5th Floor, IFC, Yes Bank Tower,
Elphinstone (W), Mumbai - 400013
Email: head.grievanceredressal@yesbank.in
Phone No: 022-39489373
Level III
If you are still not satisfied with the solution provided in Level II, you may reach out to the Principal Nodal Officer for the final level of escalation. The contact information of the Principal Nodal Officer is given as follows:
Principal Nodal Officer
Yes Bank Limited
5th Floor, IFC, Yes Bank Tower,
Elphinstone (W), Mumbai - 400013
Email: principal.nodalofficer@yesbank.in
Phone No. : 022-39489374
BankBazaar Finance app
Customers who wish to stay updated about financial products that are available in the market can make use of the financial app that is launched by a leading financial advisory website called BankBazaar. Using this website, customers can carry out various activities like checking loan eligibility, compare car loans, calculate EMIs, find IFSC codes for different banks, and apply for it. You can download this app from the Google Play Store and start using it immediately.
About Yes Bank
Founded by Rana Kapoor in the year 2004, Yes Bank is currently the fifth largest private sector bank in India. It is also noteworthy that Yes Bank is the only bank to receive the Greenfield Bank licence which is awarded by the Reserve Bank of India in the last two decades. Yes Bank concentrates a lot on commercial banking, it is also called a "Full Service Commercial Bank".
FAQs on Yes Bank Car Loan Customer Care
- Can I check the status of my Yes Bank car loan application through customer care?
Yes. The customer care representative can provide you the status of your car loan application. In order to get the status instantly, you need to provide your application number along with your mobile number.
- What can I do if my complaint is still not resolved even after reaching out to the Principal Nodal Officer?
At every level of grievance redressal, allow at least 7 days for the bank to respond to your query or complaint. At the final level of grievance redressal, allow the bank at least 30 days to get back to you. If you are not satisfied with the response, you may contact the Banking Ombudsman in your city.
Yes Bank is covered by the Banking Ombudsman Scheme of 2006 under the Reserve Bank of India. As per this scheme, you may reach out to the Ombudsman if you have any complaints against the bank.
- What is the maximum amount I can get from Yes Bank car loan?
You can get a maximum of Rs.5 crore for a new car loan. You can avail car loans starting from Rs.1 lakh onwards. With this high loan quantum, you have a range of models to choose from when you buy a new car.
- Can I prepay the car loan?
Yes. You can prepay a car loan obtained from Yes Bank. However, the bank may charge a prepayment penalty for you to close the loan. This penalty is typically charged based on the outstanding loan amount.
- What are the options available for loan repayment?
Yes Bank offers plenty of modes for its customers to repay the loan amount. Customers can pay through bank transfer or cheques before their monthly due date. However, the best mode is through auto-debit or standing instruction facility. Here, you don't have to worry about the repayment date as the money will get auto-debited from your account. However, you need to make sure that you have an adequate balance before the payment due date.
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