Indian Overseas Bank Personal Loan Customer Care
Indian Overseas Bank (IOB) is one of the major public sector banks headquartered in Chennai. The bank caters to a wide range of customers in different parts of the country. The bank offers various loan products to cater to the needs of its customers.
To take care of the specific needs of these customers, the bank operates an efficient customer service department to handle all queries and complaints. The customer service department of IOB can be reached in multiple ways. If you wish to take a personal loan from IOB, you can use the details given here to clear your doubts and complaints.
Toll-free numbers of Indian Overseas Bank
The customer care team at the Indian Overseas Bank is available round-the-clock to help its customers with any issue ranging from complaints to product information. If an instant resolution to your issue is not possible, the customer service representative will further guide you through the relevant processes followed by the bank.
The toll-free numbers of the customer service department are given as follows:
24/7 toll-free helpline number | |
Credit card toll-free number |
Email ID of IOB customer service department
Customers can also write their complaints or queries to IOB in detail through email. The email IDs used for handling specific issues are given as follows:
For UPI/BHIM related issues: upihelp@iob.in
For IMPS related issues: impshelp@iob.in
Online form submission
You can also submit an online form on the bank's official website and let the bank contact you. The process here is simple and given as follows:
- Visit the official website of the Indian Overseas Bank.
- On the homepage of the website, click on the link 'Reach Us' located at the bottom of the page.
- On the resulting page, you can find a contact form on the left side of the page.
- Here, enter your personal details like name, mobile number, email ID, and write a comment.
- The bank will take this information and contact you within a reasonable time.
Contact information of IOB department heads
The contact information of department heads of the Indian Overseas Bank is given as follows:
Name of Officer & Designation | Nature of Enquiries | Phone/Fax No. | Email ID |
Sh. R Ravichandran, Chief Mgr. | ATM/Visa Debit Card related Issues | 044-28889359 | |
Sh. R Ravichandran, Chief Mgr. | ATM Transactions related issues | 044 - 28519464 | atmtxns@iobnet.co.in |
Sh. Parag H Petkar Asstt. Manager | NEFT/RTGS | 044-28889397 044-2858 896 Fax: 044-28523372 | rtgscell@iobnet.co.in |
Sh. Durga Prasad Tripathy Manager | Internet Banking | 044-28889350 044-28889338 | eseeadmin@iobnet.co.in |
Smt. Selvi V Senior Manager | Mobile Banking | 044-28889350 044-28889338 | eseeadmin@iobnet.co.in |
Sh. S Ravi Shankar, Chief Manager | Pension matters | 044-2851 4120, 28889289, 2888 9384 Fax: 044-28514903 | cppc@iobnet.co.in |
Sh. Mani K Chief Manager | Credit Card | 044-71729701 | creditcard@iobnet.co.in |
Sh. Desikan V Chief Manager | ATM Installations and Management related issues | 044-28889176 | iobtcbil@iobnet.co.in |
Sh. S V Kannan, Assistant General Manager | Retail Banking/Home Loans/Education Loans/Deposits | 044-28519490 044-28519639 | mdd@iobnet.co.in |
Sh. Prafulla Kumar Mahapatra, AGM | Agri and Rural Credit | 044-2851 9444 Fax: 044-28418030 | pcdagri@iobnet.co.in |
Sh. Rohit G Nitnaware Chief Manager | MSME Department | 044-25819699 | |
Sh. Nanda Kumaran S Deputy General Manager | Bank Share holders | 044-28889333, 044-71729791 | investorcomp@iobnet.co.in |
Sh. Anil Kumar Ranjan Senior Manager | Foreign Exchange Inward Remittance | 044-28519618 | fedcar@iobnet.co.in nrihelp@iobnet.co.in |
Sh. K. Ramasamy, Chief Mgr. | Forex Related Manager | 044-28519613 044-28519501 | fedgen@iobnet.co.in |
Sh. Kolla Mahidar, Asst. General Manager | Other Public Grievances | 044-28519448 Fax: 044-28591029 | csd@iobnet.co.in |
Smt. Uma Maheswari B, General Manager | Customer Services Dept., Chennai | 044-28519511 | kotapurijeeva@iobnet.co.in |
Grievance Redressal Process at Indian Overseas Bank
Indian Overseas Bank has a step-by-step procedure to redress customer grievances that allows for complete customer satisfaction along with timely resolutions. You can get your complaints registered online, through telephone, or in person - whichever suits you.
- Step 1: A complainant can get in touch with the Branch Manager of the bank branch wherein he or she holds the account. The individual can get his or her grievance registered over the phone or in the 'Complaint register' available with the Branch Manager. In this level, the issue is expected to be resolved within the next 7 days.
- Step 2: If a petitioner doesn't find the resolution satisfactory, he or she may write or email the Regional Manager to get a response within 7 days.
- Step 3: If the complaint still isn't resolved, the individual may further contact the General Manager at the Customer Service Department of the bank via email or letter.
- Step 4: In order to ensure exceptional customer service, Indian Overseas Bank has appointed an Internal Ombudsman, Mr. S. Ramesh, who will offer the right resolution to the complainant when the above-mentioned professionals fail.
- Step 5: If a petitioner still feels that his or her grievance has not been satisfactorily redressed, he or she can get in touch with the Banking Ombudsman constituted by RBI under Banking Ombudsman Scheme-2006.
How to raise a grievance redressal request
You may raise a grievance redressal request to the bank through the official website of IOB. The steps involved in the process can be listed as follows:
- Visit the official website of the bank.
- On the homepage, click on the 'For Customer Complaints' link located at the bottom of the page.
- On the resulting new page, enter your account number and mobile number, and click on 'Continue'.
- On the resulting page, you can proceed to enter the details about your query or complaint.
- The bank will resolve your issue within a reasonable time.
- If you have already filed a grievance, you may check the status of your request by clicking on the 'check status' link located on this page.
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