ICICI Bank Personal Loan Customer Care Number
ICICI Bank personal loan customer care number is 1800 1080 and backup number is 1860-120-7777. Callers can check their loan details or application status by dialing this number. For any unresolved queries, you can call 1800-200-3344 between 9:00 a.m. to 6:00 p.m. (from Monday to Friday).
ICICI Bank Customer Care Numbers by City
If you are a customer from one of the following cities, you can get in touch with ICICI Customer Care through the following helpline numbers for any queries regarding ICICI Bank Personal Loans:
Personal Banking | All India :1860-120-7777 |
Private Banking | All India : 1800-103-8181 |
Business | 1860-120-6699 |
Domestic customers travelling overseas | +91-22-33667777 |
City | Customer Care Number |
Chennai | 044-33667777 |
Delhi | 011-33667777 |
Kolkata | 033-33667777 |
Mumbai | 022-33667777 |
Steps to File a Complaint
Step 1: Contact the customer care department through any of the numbers mentioned above.
Step 2: If your query is not resolved, reach out to the grievance redressal team.
Step 3: If you do not hear from the team within 4 working days, contact the head of phone banking services.
Step 4: If your issue still remains unresolved, reach out to the principal nodal officer.
Grievance Redressal Process
Level 1: Submit your complaint via the ICICI Complaints Section with full details.
Level 2: If unresolved, download the complaint form and send it to Mr. Phani Kumar Thota (Head – Phone Banking). Include your reference and account number.
Level 3: Still unsatisfied? Write to Mr. Vinayak M More (Principal Nodal Officer) at ICICI Bank Towers, BKC, Mumbai – 400051.
Head of Credit Cards & Personal Loans
Mr. S. Roy
General Manager, Head Credit Cards and Personal Loans
Telephone: 022-39337932 (Monday to Friday, 10:00 a.m. to 5:00 p.m. other than bank holidays)
Email: headservicequality@icicibank.com
Head of North Zone
Mr. Atul Arora (NCR)
General Manager
Telephone: 011-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. other than bank holidays)
Email: headnorthzone@icicibank.com
Mr. Vishal Batra (Rest of North)
Joint General Manager
Telephone: 011-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. other than bank holidays)
Email: headnorthzone@icicibank.com
Head of South Zone
Mr. Viral Rupani
General Manager
Telephone: 080-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding bank holidays)
Email: headsouthzone@icicibank.com
Mr. Sidharatha Mishra
Joint General Manager
Telephone: 040-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. other than bank holidays)
Email: headeastzone@icicibank.com
Head of West Zone
Mr. Bharat Sharma (Greater Mumbai)
General Manager
Telephone No: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding bank holidays)
Email: headwestzone@icicibank.com
Mr. Raghav Singhal (Rest of West)
General Manager
Telephone: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. other than bank holidays)
Email address: headwestzone@icicibank.com
ICICI Bank Office Address
Customers may also contact or visit ICICI Bank’s corporate or registered office for resolving any queries.
Phone Banking Center: | ICICI Bank Tower, 7th Floor, Survey No. 115/27, Plot No. 12, Nanakramguda, Serilingampally, Hyderabad – 500032 |
Registered Office: | ICICI Bank Limited Near Chakli Circle, Old Padra Road, Landmark, Race Course Circle, Vadodara – 390 007 Telephone: +91-265-6722286 |
Corporate Office: | ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051 Tel: +91-22-33667777 Fax: +91-22-26531122 |
A GST rate of 18% will be applicable on banking services and products from 01 July, 2017.
FAQs on ICICI Bank Personal Loan Customer Care Number
- What are the other ways in which I can contact ICICI Bank for my loan details?
You can get in touch with the bank by raising a service request. In the case of a personal loan, you can request for an interest certificate, EMI clearance status, foreclosure statement, address modification, or re-dispatch of a refund cheque. You will be required to login to the website to raise certain types of service requests.
- Does ICICI bank have a separate customer care number for customer compliments?
ICICI Bank allows you to record a compliment through its official website. You can access this section through the “Get in Touch” menu option. Then access the “Feedback” option and the “Compliments, Complaints” section.
- I have received a suspicious email on my loan application. What should I do?
If you have received an email from ICICI Bank that requests for your account number, password, PIN, or any other sensitive detail, you should forward that email to antiphishing@icicibank.com. You can also inform the bank of any other suspicious activity in this regard by emailing them at the same ID.
- Can I contact ICICI Bank through SMS Banking?
Yes, this is possible. You can send an SMS to 5676766. If you wish to check your current account balance then SMS CIBAL(space)[complete 12-digit account number] to 5676766 and if you wish to check the details of your last five transactions then SMS CITRAN(space)[complete 12-digit account number] to the same number.
- What is ICICI Bank iLoans?
iLoans is ICICI Bank’s mobile application through which you can apply for loans using your phone. The application also allows you to check your loan application status, EMI schedule, account statement, loan details, IT certificate, and so much more. The application can be downloaded and used free of cost.
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